James Cook Forum

Hi, We have the Outdoor Revolution Movelite T4. This is available with different height doors and fits the F45 awning rail with a joining connector. It is drive-away and can either be connected to the van or left stand alone. This is not a small awning and the bag is pretty big, so bear that in mind...

Hi, If you look at the current market for similar vans, there really isn't anything comparable to the NCV3 James Cook. Having bought mine 7 years ago, I was looking at the different manufacturers with an eye on design, build quality and innovations. Realistically, only the German manufacturers (and ...

Hi, Does anyone know how the awning is removed? I can see the brackets that the awning hangs on are attached to the high roof, but I cannot see what is holding the awning to the brackets. Looking at various videos online, it is usually held by a screw but I can't see this on the James Cook. I am con...

Hi,

A few questions. Where is the burning smell coming from? Inside the van or outside? Is there any white smoke coming from the exhaust under the van? Does the heater sound like it is starting?

Any error codes on the central display?

Thanks

Amazing, exactly what I needed!

Thanks

Hi, My Kitchen faucet started to leak internally and I am looking at replacements from Comet since the faucet has been in place for 17 hears and counting now. While I am replacing the kitchen faucet, I am also looking at the faucet in the bathroom (with a shower hose and shower head). The kitchen fa...

Hi all,

I have been trying to contact Manfred Ermel for some repairs to my JC for more than a week. I have tried the email on the website (service@ermel-freizeitmobile.de) and also by phone (no answer). Does anyone know if there is a better way to make contact, or if the email is updated?

Thanks

In the past I have contacted Westfalia and they have tried to help. There is a guy there who seems to be English (Gareth) gareth.white@westfalia-mobil.de

Not sure if he is still there but worth a go.

The best way to get this is to obtain a copy of the Mercedes WIS/EPC/ASRA software. This has all of the diagrams, repair guides and service manuals for the base Sprinter AND the Westfalia conversion. Ebay is your friend here as it usually comes as a VM image. You can also get the various spare parts...

I managed to order a rail from Mercedes after a few weeks. According to their parts catalog I got the last one from Germany so it seems that the new batch sold out fast. I will keep it in the box until the existing one breaks...

The Froli springs are only on the top bed, not the folding bench, so this is confusing..?

If you really want to order them from Mercedes, the part number is Q900001504108. I imagine it would be much cheaper to buy elsewhere.

Is there an alternative to the 'Genuine' part from Mercedes? Mine is not broken (yet) but I am sure it may only be a matter of time. And ordering from Mercedes in UK is a difficult activity as they are not really aware of the James Cook in their parts catalogue.

I had to use Google Translate and it worked fine. The harder part was actually taking the frame apart and making the tension correct. Mine now has almost too much tension and will fly back if you look it the wrong way

Hi,

Is it possible to remanufacture the spring? The cost of this is almost €500 which seems insanity!

Thanks

Hey Elise,

I'm in the UK and happy to help if you get stuck. Whereabouts are you located?

Cheers